Accessibility information

Calzature Maxstyle Sas di Marzocchi Valeria & C., with registered office at Via O. Malagodi, 19/A-B, 44042 Cento (FE) – Italy, Tax Code and VAT No. 00397090382, REA: FE – 100477 (hereinafter, the “Seller”), provides this information pursuant to Article 12 and Annex IV of Legislative Decree No. 82 of 27 May 2022, implementing Directive (EU) 2019/882 on accessibility requirements for products and services.

This information concerns the e-commerce service available at https://maxstyle.it, as well as at https://www.maxstyle.it (the “Site”).

The Site is an e-commerce service for consumers, built on the Shopify platform, where users can browse and purchase products offered by the Seller.

In particular, where the relevant features are available, the service allows users to:

• browse categories, collections, brands, and information pages;
• search, filter, and sort products;
• view product pages, images, features, availability, prices, and promotions;
• select any available options, such as size, color, or another product feature;
• add, modify, or remove products from the cart;
• proceed with the purchase as a guest or, if available, using a personal account;
• enter the details required for delivery and, where requested, billing;
• select the available shipping and payment methods;
• review the order summary and correct details before confirming;
• complete payment and receive order-related communications;
• use account, order, return, refund, and support features, where available.

The Seller adopts organizational and technical measures to make the service perceivable, operable, understandable, and robust for people with disabilities and users of assistive technologies.

Based on the features actually available on the Site and the results of the technical checks carried out, the following aspects are considered in particular:

• semantic structure and content hierarchy, with consistent use of headings, regions, and relationships between information;
• keyboard navigation and operation of features, with a consistent focus order, visible focus, and no keyboard traps;
• readable and understandable text and controls, with adequate contrast, text resizing, and content adaptation to different screen sizes;
• text alternatives for images and other non-text content when necessary to understand or use the service;
• accessible identification of links, buttons, fields, controls, icons, and interactive components;
• forms with understandable labels and instructions, error identification, and the ability to correct entered data;
• compatibility of the main features with assistive technologies and screen-reading software;
• accessible presentation of relevant dynamic messages, including cart updates, operation results, and error messages;
• usability of the main content and features on desktop and mobile devices.

Technical assessments may refer, where relevant to the web service, to EN 301 549 v. 3.2.1 (2021-03), WCAG 2.1 Level A and AA, and the AgID Guidelines on the Accessibility of Services adopted in 2026.

Particular attention is paid to the features required to complete a purchase, and specifically to product selection, the cart, data entry, shipping selection, user identification, security measures, payment method selection, order review, and transaction confirmation.

These features are managed to ensure that relevant information and controls are perceivable, operable, understandable, and robust. Where payment, authentication, or security services provided by third parties are used, the Seller verifies, within the scope of its control and configuration capabilities, that these services are properly integrated into the purchasing process and takes into account any issues reported or identified.

When the manufacturer, producer, or other responsible economic operator makes information available about the accessibility features of products or services marketed, that information is made available to consumers through the e-commerce service in accordance with applicable regulations.

The service uses the Shopify platform and may integrate applications, widgets, payment systems, authentication tools, customer support services, consent management systems, logistics services, or other components provided by third parties.

The use of third-party components does not exclude these features from the service accessibility verification process. If an issue is identified with a component that cannot be modified directly by the Seller or its technical providers, corrective, mitigating or alternative measures that are reasonably available are assessed in light of the practical options for intervention.

Users who encounter difficulties accessing content or using the Site’s features can contact the Seller through the following channels:

Email

support@maxstyle.it

Phone / WhatsApp

(+39) 393.8033564

Support hours

Mon-Fri: 11-12:30 / 16-17:30 (CET)

Additional accessible channel

Email: support@maxstyle.it

This information is made available in writing on this page and can also be requested verbally through the telephone or other voice channel indicated above. If necessary, users may also request the information in an alternative accessible format.

To help assess a report, it is useful to provide, where possible:

• the page or feature concerned;
• the difficulty encountered;
• the device and browser used;
• any assistive technology used;
• contact details where a response can be received.

The accessibility of the service is monitored over time. The Seller takes into account changes to the theme, features, apps and integrations used, platform updates, content changes, and reports received from users.

When significant changes are made to the service, and at the intervals defined in the internal monitoring process, technical checks are carried out and, where necessary, corrective actions and subsequent retesting are performed. This information is updated whenever changes to the service or the results of checks make it necessary to adjust its content.

• Legislative Decree No. 82 of 27 May 2022, in particular Article 12 and Annexes I and IV;
• Directive (EU) 2019/882 (European Accessibility Act);
• AgID Guidelines on the accessibility of services implementing Article 21 of Legislative Decree 82/2022, adopted by AgID Determination No. 38/2026;
• EN 301 549 v. 3.2.1 (2021-03) and WCAG 2.1, insofar as relevant to the web service.