Legal information
General Terms and Conditions of Sale
1. PREAMBLE
1.1. The offer and sale of products through the Calzature Maxstyle Sas di Marzocchi Valeria & C. website, accessible at the URLs maxstyle.it, www.maxstyle.it, as well as any additional domains, subdomains, or addresses associated with the same online store (hereinafter, the “Site”), are governed by these General Terms and Conditions of Sale (hereinafter, the “Conditions”).
1.2. These Conditions exclusively govern the online sale of products offered directly by the Seller on the Site. They do not govern the sale of products, the provision of services, or the publication of content by third parties, even if such parties are accessible from the Site via links, banners, applications, integrations, or other connections. The Seller assumes no responsibility for third-party products, services, content, or activities not directly attributable to its organization, without prejudice to the mandatory provisions of the law.
1.3. The Conditions must be read together with the Privacy Policy, the Cookie Policy, the information pages on shipping, deliveries, returns, and refunds, as well as any special conditions communicated on the product pages, promotional pages, at checkout, or in communications sent to the Customer before the conclusion of the contract. In the event of conflict, the special conditions prevail only with respect to the specifically governed aspects and provided that they were made available to the Customer before the order was sent.
1.4. The applicable Conditions are those published on the Site on the date the Customer sends the order. The Customer is invited to save or print them before completing the purchase process.
2. COMMERCIAL POLICY
2.1. The products offered on the Site (hereinafter, the “Products”) are sold by Calzature Maxstyle Sas di Marzocchi Valeria & C., with registered office at Via O. Malagodi, 19/A-B, 44042 Cento (FE) – Italy, VAT No. 00397090382, REA: FE – 100477 (hereinafter, the “Seller”).
2.2. For the purposes of these Conditions, “Customer” means the User who sends an order through the Site; “Consumer” means the natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity they may carry out; “Professional” means the entity acting in the exercise of its entrepreneurial, commercial, artisanal, or professional activity.
2.3. The Site is intended for retail sales to final Consumers. The Seller reserves the right not to accept orders from entities that are not final Consumers, orders that are manifestly unusual in quantity, value, or frequency, orders intended for the resale of the Products, orders placed using unauthorized automated tools, or any orders that do not comply with these Conditions.
2.4. The issuance of an invoice or other tax document does not, in itself, change the Customer’s status for the purposes of these Conditions, unless it is expressly and unequivocally clear that the purchase was made for professional or business purposes and was accepted by the Seller as a non-consumer sale.
2.5. The Seller may limit the quantities that can be purchased, refuse or cancel multiple orders relating to the same Product, even if placed using different accounts, email addresses, billing or shipping details, when such orders appear intended for resale, the circumvention of promotional limits, or uses inconsistent with normal consumer needs.
2.6. The Site is not configured as an online marketplace pursuant to Articles 45, paragraph 1, letter q-ter, and 49-bis of the Consumer Code, as the Products are offered and sold directly by the Seller and the Site does not allow third-party professionals or consumers to conclude distance contracts with Customers through the Site.
2.7. These Conditions are drafted in Italian. Any translations made available on the Site are provided as a courtesy and, in the event of an interpretive discrepancy, the Italian text shall prevail, unless otherwise provided by mandatory provisions applicable to the Consumer.
3. CUSTOMER REQUIREMENTS
3.1. To place orders on the Site, the Customer declares that:
a) they are of legal age;
b) they have the capacity to act and enter into legally binding contracts;
c) they will provide truthful, complete, and up-to-date data;
d) they have a valid and monitored email address;
e) they are acting as a final Consumer.
3.2. Depending on the Site’s configuration, the purchase may be made with or without creating an account. The creation of an account is governed by its respective technical conditions and allows the Customer to access additional features, such as order history, saved addresses, faster checkout, or returns management, without prejudice to the rights recognized to the Consumer by law.
3.3. The Customer is responsible for the accuracy of the data entered at checkout, including the delivery address, contact details, recipient’s name, tax code or other tax-related data requested, and information useful for delivery. Any costs or delays resulting from incorrect or incomplete data may be borne by the Customer to the extent permitted by law.
3.4. The Customer agrees not to use the Site for unlawful, fraudulent, abusive, or otherwise incompatible purposes, including checkout manipulation, unauthorized use of discount codes, attempts to circumvent anti-fraud systems, or orders placed using bots or unauthorized automated tools.
4. PRODUCTS
4.1. The Products available for purchase on the Site are the items in the electronic catalog published on the Site and displayed to the Customer at the time the order is sent, subject to actual availability.
4.2. Some Products may be listed on the Site as available on “Backorder,” “Pre-Order,” “by order,” “coming soon,” or using other equivalent wording. Such Products are not immediately available at the Seller’s warehouse at the time the order is sent, but may be ordered by the Customer according to the conditions and timeframes indicated on the relevant product page. Before the order is sent, the Customer is informed that the Product is not immediately available and of the estimated or maximum preparation and shipping timeframe. For the purposes of these Conditions, “Backorder” means the status of an item that is temporarily unavailable and is being restocked or newly produced; “Pre-Order” means the status of an item that is not yet available in the catalog, can be reserved, and will soon be available.
4.3. Each Product is described on its respective information page, which indicates the essential characteristics, price, available variants, sizes, colors, composition, any care, washing, or maintenance instructions, and any other information relevant to the purchase, to the extent that such information is available to the Seller.
4.4. Photographs, images, colors, textures, measurements, and graphic representations of the Products are for illustrative purposes and may differ slightly from the actual Product due to device settings, the browser, the screen used by the User, photography conditions, or the technical limitations of digital representation. The Consumer’s rights regarding product conformity remain unaffected.
4.5. The fashion sector may include natural materials, leathers, artisanal craftsmanship, dyes, treatments, washes, bleaching, distressed, used, vintage, irregular, or deliberately non-uniform effects. Such characteristics do not constitute a lack of conformity when they are inherent to the nature of the Product, result from the declared material or treatment, or are described on the product page.
4.6. Before making a purchase, the Customer is required to review the Product description, size guide, information on fit, care instructions, and any warnings published on the Site. If in doubt, the Customer may contact customer service at support@maxstyle.it or through the other contact channels indicated on the Site before sending the order.
4.7. If a product page does not contain safety information that the Customer considers necessary, the Customer is invited to contact the Seller before making the purchase. The Seller only markets Products that, according to the available information and supply chain, can be placed on or made available on the market in compliance with applicable regulations.
4.8. Any recalls, safety notices, or corrective measures relating to the Products will be managed by the Seller in accordance with applicable regulations and in coordination with manufacturers, importers, distributors, competent authorities, and, where necessary, affected Customers.
5. PRICES
5.1. All Product prices are indicated in Euros, unless otherwise configured in the Shopify markets, and are considered to include VAT where applicable. Shipping costs, any additional costs, taxes, and applicable charges are indicated before the order is sent, at checkout, and/or on the Site’s information pages.
5.2. The Seller reserves the right to change Product prices at any time. Changes do not affect orders already sent by the Customer, for which the price indicated in the order summary remains applicable, except in cases of obvious and recognizable error.
5.3. In the event of a price reduction announcement, the Seller indicates the previous price pursuant to Article 17-bis of the Consumer Code, namely, as a rule, the lowest price applied to the general public in the thirty days preceding the application of the reduction, without prejudice to the exceptions and specificities provided for by applicable regulations.
5.4. Any discounts, promotions, sales, temporary campaigns, discount codes, bundles, free gifts, or commercial initiatives are governed by the conditions published from time to time on the Site or communicated to the Customer before use. Unless otherwise indicated, promotions cannot be combined, are not retroactive, and cannot be converted into cash.
5.5. Unless expressly indicated to the Customer before purchase, the prices displayed on the Site are not personalized based on an individual automated decision-making process pursuant to Article 49, paragraph 1, letter e-bis, of the Consumer Code. Price differences may still arise from markets, countries, currencies, taxes, shipping costs, promotions, discount codes, or general configurations not based on individual automated personalization.
6. PURCHASE PROCEDURE
6.1. To purchase a Product, the User selects the Product of interest, the available size, color, variant, and quantity, and then adds it to the cart. Adding an item to the cart does not reserve the Product and does not guarantee its availability until the order is completed and stock is confirmed.
6.2. The cart allows the Customer to review the selected Products, change their quantities and variants, remove them, and view the provisional order total, including applicable taxes and, where already calculable, shipping costs.
6.3. To proceed with the purchase, the Customer accesses the Site’s checkout, managed through the Shopify platform, and enters the required information: email and/or telephone contact, order billing details, delivery address, available shipping method, payment method, and any additional data requested by the system.
6.4. The Customer may use, if available, express checkout features or accounts offered by Shopify or by third parties enabled at checkout, such as, for example, Shop Pay, Apple Pay, Google Pay, PayPal, or other displayed tools. These services are provided according to their respective terms of use, and the Seller is not liable for service disruptions attributable to the respective service providers, without prejudice to the mandatory provisions of the law.
6.5. Before sending the order, the Customer must review the order summary and correct any entry errors, verifying the Products, sizes, colors, quantities, delivery address, costs, shipping costs, taxes, estimated delivery times, and payment method.
6.6. By clicking the final checkout button, indicated as “Pay now,” “Complete order,” “Confirm purchase,” or equivalent wording suitable for highlighting the payment obligation, the Customer sends the Seller a binding purchase offer for the selected Products and fully accepts these Conditions, the Privacy Policy, and the other information pages referenced at checkout. The Site’s receipt of the order proposal does not, in itself, constitute acceptance of the proposal by the Seller, which will occur as provided for by Article 7
6.7. The Site allows the Customer, before sending the order, to identify and correct entry errors. After sending, any modification requests may be evaluated by the Seller depending on the order fulfillment status, but the Seller is not required to modify orders that have already been accepted, prepared, or shipped.
6.8. The order, the applicable Conditions, and related communications will be stored by the Seller for the time necessary to fulfill the contract and for the additional terms provided by law. The Customer can access the order data through their account, where available, or by requesting it from customer service.
7. CONCLUSION OF THE CONTRACT
7.1. Pursuant to Legislative Decree No. 70 of April 9, 2003, the Seller informs the Customer that the sales contract is concluded according to the procedure described in these Conditions.
7.2. After the order is sent, the Site or the Shopify platform may display a confirmation page and send the Customer an automated email confirming receipt of the order proposal, containing the order number, a summary of the selected Products, the price, shipping costs, the selected payment method, and the data provided by the Customer. This communication exclusively confirms the technical receipt of the Customer’s order proposal and does not constitute acceptance of the order proposal by the Seller, nor does it determine the conclusion of the sales contract.
7.3. The Customer’s sending of the order constitutes a binding purchase offer for the selected Products. Upon receipt of the order proposal, the Seller verifies the actual availability of the Products, the accuracy of the entered data, the regularity of the payment or related authorization, the absence of obvious and recognizable errors, the absence of unusual or non-compliant orders according to the Site’s commercial policy, and the possibility of delivery to the indicated destination.
7.4. Unless otherwise provided in these Terms for specific payment methods or particular Product categories, the sales contract is deemed concluded only when the Customer receives a subsequent email from the Seller and/or communication from the Shopify platform confirming the Seller's acceptance of the order proposal and stating that the Products are being prepared for shipment or are available for in-store pickup, or, in the case of Products indicated on the Site as available on a “Backorder” basis or with other equivalent wording, communicating that the order has been accepted in accordance with the availability and shipping times previously indicated to the Customer. Only the Products indicated in such acceptance communication shall be included in the contract.
7.5. Notwithstanding Article 7.4 above, if the Customer chooses to pay by advance bank transfer, where available, the sales contract is deemed concluded when the Customer receives the communication in which the Seller expressly accepts the order proposal, confirms the availability of the accepted Products, and provides the bank details and instructions for making the payment. The contract shall be deemed concluded exclusively with respect to the Products expressly indicated in such communication. The preparation and shipment of the Products remain subject to the actual receipt of the full amount due in accordance with Article 8.
7.6. Unless specifically provided for payment by advance bank transfer, any authorization, charge, accounting, or receipt of payment prior to order acceptance does not, in itself, constitute acceptance of the order proposal by the Seller, without prejudice to the provisions of this Article 7. If the order is not accepted, or is only partially accepted, the Seller shall fully refund any amounts already paid in relation to the Products not supplied, without undue delay and using the same payment method used by the Customer, unless otherwise agreed and unless technically necessary for specific payment methods.
7.7. The Seller may not accept, or may only partially accept, the order proposal in cases of Product unavailability, obvious and identifiable error in the price or Product description, incomplete or inaccurate order data, impossibility of delivery, suspicion of illicit or unauthorized use of payment instruments, suspicion of abuse or fraud, violation of these Terms, an order intended for resale, or an order not compliant with the Seller's commercial policy.
7.8. If only some of the Products ordered are unavailable or cannot be supplied, the Seller shall inform the Customer and may accept the order proposal only for the available Products, refunding the amounts relating to the Products not supplied. If partial fulfillment significantly alters the Customer's interest in the purchase, the Customer may request the full cancellation of the order before shipment.
7.9. No contract is deemed concluded and no delivery obligation arises in the event of an incomplete order, unauthorized payment, rejected payment, failure to receive the minimum data necessary to fulfill the order, or failure by the Seller to accept the order proposal.
8. PAYMENT METHODS
8.1. The Customer may pay the price of the Products, shipping costs, and any other amount due exclusively using the payment methods displayed at checkout when placing the order. Payment methods may vary depending on the country, currency, Shopify market, device used, order amount, technical settings, and anti-fraud controls.
8.2. Depending on the configuration, the Site may allow payments via Shopify Payments, credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, Klarna, advance bank transfer, cash on delivery, or other local/accelerated methods displayed at checkout. The actual availability of each method depends on the Site's configuration and the enabled payment providers.
8.3. Without prejudice to the technical management of transactions by Shopify and/or the payment service providers, payment institutions, issuers, or banking institutions involved on a case-by-case basis, the Seller has appointed Sugo S.n.c. di Federico Sacchi e Cristian Antolini, with registered office in Crevalcore (BO), via Giacomo Matteotti 154, Tax Code and VAT Number 03269341206, REA BO-505415, to receive and collect, in the name and on behalf of the Seller, the amounts relating to purchases made on the Site and, where applicable, to manage the related refund flows. To this end, the payment accounts, current accounts, or credit accounts used to receive or settle the amounts arising from transactions carried out on the Site may be held by Sugo S.n.c. and made available by it or indicated to the payment service providers and institutions involved for the credit of the amounts due to the Seller. Payment made by the Customer using one of the methods made available at checkout, according to the methods indicated therein, has full discharging effect against the Seller for the amount correctly paid, regardless of the name of the account on which the amounts are subsequently credited.
8.4. Under no circumstances shall the Customer be charged costs exceeding those incurred by the Seller in relation to the specific payment instrument used, without prejudice to the fact that any costs, commissions, exchange rates, or fees applied by banks, issuers, networks, or payment providers in relation to the Customer remain governed by the relevant contracts.
8.5. In the case of payment using third-party instruments, such as digital wallets, buy-now-pay-later solutions, installment payments, or local methods, the Customer may be subject to the contractual terms and checks of the respective provider. Any failure to authorize, suspension, or rejection of payment by the provider is not attributable to the Seller, except as imperatively provided by law.
8.6. The price is authorized, charged, accounted for, or otherwise committed according to the rules of the chosen payment method and the technical settings of checkout. Any authorization or charge of payment prior to order acceptance does not, in itself, constitute the conclusion of the contract, which remains governed by Article 7. If the payment is not authorized or does not go through, the order proposal cannot be accepted or the order may be canceled.
8.7. If the order concerns one or more Products available on a Backorder basis:
a) the Customer shall be informed, before the order is sent, that the Product is not immediately available, of the maximum time provided for its preparation and shipment, and of the possibility that payment may be collected before the physical preparation of the Product;
b) once the order proposal is accepted in accordance with Article 7, the Seller may proceed, even within 24 (twenty-four) hours of receipt of the order proposal, with the collection of the amount due even if the Product is not yet physically available for shipment;
c) the early collection of payment is carried out due to the time required for procurement and subsequent preparation of the Product and does not change the shipping deadline communicated to the Customer before the order is sent;
d) if, after acceptance of the proposal and collection of payment, the Product cannot be supplied, the Seller shall promptly inform the Customer and provide a refund of the amounts paid in relation to the Product not supplied.
8.8. If advance bank transfer is available among the payment methods indicated at checkout and the Customer chooses this method for paying the order, the following provisions apply:
a) the choice of advance bank transfer implies the Customer's commitment to pay by bank transfer the total amount relating to the Products for which the order proposal is subsequently accepted by the Seller;
b) after the order is sent, the Customer will receive the automatic confirmation of receipt of the order proposal provided for in Article 7.2, which does not constitute acceptance of the proposal nor determine the conclusion of the contract;
c) within 24 (twenty-four) business hours of receipt of the order proposal, after verifying the availability of the Products and the possibility of accepting the order, the Seller shall send the Customer a subsequent email containing the express acceptance of the order proposal, indicating the Products for which it is accepted, as well as the bank details, the order number, and further instructions necessary to make the payment. The sales contract shall be deemed concluded, exclusively with respect to the Products indicated in the aforementioned communication, at the moment the Customer receives such acceptance email;
d) The bank details provided to the Customer may refer to a current account held by Sugo S.n.c. di Federico Sacchi e Cristian Antolini, appointed by the Seller to receive and collect the related payments in its name and on its behalf, in accordance with Article 8.3. Payment made to the current account indicated in the Seller's communication will therefore have full discharging effect against the Customer for the amount actually credited;
e) the Customer must arrange the bank transfer and send the Seller, to the email address indicated in the payment instructions, a copy of the transfer order or other proof of the execution of the bank transfer within 24 (twenty-four) hours of receipt of the communication containing the bank details;
f) the sending of the transfer order, accounting record, or other proof of the execution of the bank transfer does not constitute actual payment of the price and does not impose an obligation on the Seller to proceed with the preparation or shipment of the Products, for which purpose the actual credit of the full amount due to the current account indicated by the Seller remains decisive;
g) the full amount due must be actually credited to the current account indicated by the Seller within 2 (two) business days of sending the bank details to the Customer. Only after verifying the actual credit will the Seller proceed with the preparation and subsequent shipment of the Products, communicating this to the Customer in accordance with these Terms;
h) if the full amount due is not credited within the deadline referred to in the preceding letter g), the Seller may declare the contract terminated for non-payment by sending a communication to the Customer, with the consequent release of the Products concerned and their return to sale. If payment arrives after the termination of the contract, the Seller shall refund the amounts actually received;
i) any failure to transmit the proof of the bank transfer within the deadline referred to in the preceding letter e) does not prejudice the effectiveness of a payment that is nevertheless fully credited to the current account indicated by the Seller within the payment deadline;
j) the Seller does not apply surcharges for the use of bank transfer, without prejudice to any costs or commissions applied by the banking institutions involved, according to the conditions applicable to the relationship between the Customer and their bank.
8.9. In the case of cash on delivery payment, where available at checkout, the Customer must pay the amount due to the courier according to the methods indicated before sending the order. Any specific cash on delivery costs will be indicated at checkout and may not be refundable if they relate to an accessory service already performed, within the limits permitted by law. The conclusion of the contract remains governed by Article 7 and not by the moment of payment to the courier.
8.9. The Seller reserves the right to suspend or disable one or more payment methods, even temporarily, for technical, anti-fraud, organizational, or commercial reasons, without prejudice to orders already concluded and the rights of the Consumer.
9. DISCOUNT CODES, GIFT CARDS AND PROMOTIONS
9.1. The Seller may offer discount codes, coupons, promotions, vouchers, gift cards, store credit, or other commercial initiatives according to the conditions communicated from time to time on the Site, via email, at checkout, or through other authorized channels.
9.2. Discount codes may be used according to their respective issuance conditions, may be personal, non-transferable, time-limited, non-cumulative, subject to minimum or maximum order thresholds, excluded for certain brands, categories, Products, sizes, countries, promotional periods, or shipping methods.
9.3. Unless otherwise indicated, discount codes must be entered in the appropriate field at checkout before sending the order. They cannot be applied retroactively to orders already sent or concluded, except at the Seller's commercial discretion.
9.4. A discount code or promotional voucher cannot be converted into cash, does not entitle the Customer to change, and cannot be used to purchase gift cards, unless otherwise communicated by the Seller.
9.5. The gift card, if made available on the Site, consists of a digital instrument, or a prepaid code, usable to purchase Products on the Site up to the value and within the limits indicated at the time of issuance; it is valid for 12 months from the date of issuance or, if later, from receipt of the communication containing the code, unless a different duration is indicated at the time of purchase.
9.6. The gift card may be used in one or more transactions until the credit is exhausted, unless otherwise indicated, or in any case until its expiration; it is not rechargeable, does not accrue interest, cannot be converted into cash, cannot be replaced or refunded in case of theft, loss, unauthorized use, or communication of the code to third parties, except as imperatively provided by law.
9.7. The Customer is responsible for correctly indicating the email address or the recipient's contact details for the gift card. The Seller is not responsible for the use of the gift card by third parties when this depends on errors by the Customer in indicating the recipient, the sharing of the code, unauthorized access to the mailbox, or factors beyond the Seller's control.
9.8. In the event of exercising the right of withdrawal relating to the purchase of a gift card, a refund is possible only if the gift card has not been used, even partially. In the case of partial use before withdrawal, the Seller may retain the amount corresponding to the credit already used and refund any remaining credit, where due.
9.9. Any store credit, vouchers, or vouchers issued for promotional purposes or as an alternative to a cash refund are governed by the conditions communicated at the time of issuance. In the case of withdrawal or the Consumer's legal warranty, a refund by voucher or store credit may replace a cash refund only if the Customer expressly chooses or accepts it.
10. SHIPPING AND DELIVERY
10.1. Delivery of the Products takes place to the address indicated by the Customer at checkout, via couriers, postal operators, or other carriers appointed by the Seller. The costs, methods, and estimated shipping times are indicated at checkout and/or on the Site's information pages before sending the order.
10.2. Unless otherwise agreed or unless a different deadline is indicated at checkout or on the product page, the Seller delivers the Products without undue delay and in any case within thirty days from the conclusion of the contract.
10.3. For Products purchased as “Backorder” or with other equivalent wording, preparation and handover to the carrier may take up to 14 (fourteen) business days from the conclusion of the contract, unless a different timeframe is indicated on the relevant product page or, in any case, before the order is sent, provided that the Product may become available for shipping earlier than the relevant deadline. If the same order includes both immediately available Products and Backorder Products, the Seller may, depending on Product availability and organizational and logistical requirements, proceed with a single shipment or with separate shipments, without additional shipping costs being charged to the Customer in the latter case beyond those communicated at the time of the order.
10.4. For Products purchased as “Pre-Order” or with other equivalent wording, the estimated times for production, procurement, preparation and/or delivery will be indicated on the relevant product page and made available to the Customer before the order is sent. These timeframes may vary depending on the characteristics of the Product, production or procurement times, and information provided by the manufacturer or supplier, provided that any significant updates after the conclusion of the contract will be communicated to the Customer. If the same order includes both immediately available Products and Pre-Order Products, the Seller may, depending on Product availability and organizational and logistical requirements, proceed with a single shipment or with separate shipments, without additional shipping costs being charged to the Customer in the latter case beyond those communicated at the time of the order.
10.5. The delivery times indicated on the Site are reasonable estimates and may vary based on Product availability, destination, customs, holidays, traffic peaks, force majeure, strikes, logistical restrictions, or events not reasonably controllable by the Seller. The Consumer’s rights provided by law in the event of failure to deliver within the agreed timeframe remain unaffected.
10.6. At the time of shipping, the Customer may receive an email indicating the carrier and the tracking number, where available. Traceability depends on the services provided by the appointed carrier and the destination.
10.7. If, where available among the delivery options at checkout, the Customer chooses to collect the Products from a physical store or other pickup point indicated by the Seller, the following provisions apply:
a) pickup is available exclusively for orders paid using the advance electronic payment methods indicated at checkout and is not available for payment by advance bank transfer, cash on delivery, or any other method involving payment after the order is sent;
b) within 24 (twenty-four) business hours of receiving the order proposal, the Seller, after verifying Product availability and the possibility of accepting the order, will proceed with its preparation and send the Customer an email confirming acceptance of the order proposal and stating that the Products are available for pickup. The sales contract will be considered concluded upon receipt of this communication, in accordance with Article 7 of these Terms;
c) the Customer may only collect the Products after receiving the communication referred to in letter b) above and must collect them within 8 days of receiving it, according to the times and methods indicated by the Seller;
d) at the time of pickup, the Seller may require the Customer to present the order number and a valid ID; if the Products are collected by someone other than the Customer, the Seller may require a letter of authorization and the ID of the authorized person;
e) if the deadline referred to in letter c) above expires without the Customer having collected the Products or agreed with the Seller on a different pickup date, the Seller may declare the contract terminated by sending a communication to the Customer, release the Products, and put them back on sale. In such a case, the Seller will refund the amounts paid by the Customer using the same payment method used for the purchase, unless otherwise agreed with the Customer and without prejudice to mandatory legal provisions.
10.8. For shipments outside the European Union, unless otherwise indicated at checkout or in the shipping terms, the price and shipping costs do not include customs duties, import taxes, customs clearance charges, local taxes, or other costs required by the authorities of the destination country. These amounts, which cannot always be predicted in advance by the Seller, remain the responsibility of the Customer recipient.
10.9. The Customer is responsible for the accuracy and completeness of the delivery address and any customs information required. In the event of non-delivery due to an incorrect address, recipient absence, refusal of delivery, failure to collect, non-payment of duties or taxes, or any other cause attributable to the Customer, the Seller may charge the Customer reasonable costs incurred for storage, return shipping, re-shipping, customs charges, or other resulting expenses, within the limits permitted by law.
10.10. The risk of loss or damage to the Products passes to the Consumer when the Consumer, or a third party designated by them other than the carrier, takes physical possession of the Products. However, if the Customer chooses a carrier not proposed by the Seller, the risk passes to the Customer at the time the Product is delivered to the carrier chosen by the Customer.
10.11. If, 30 (thirty) days after the shipment is handed over to the carrier, the Products have not been delivered to the Customer and, following investigations, the carrier is unable to locate the shipment or has declared it lost, the Seller, without prejudice to any further rights recognized for the Consumer under applicable regulations, will refund the amounts paid by the Customer for the undelivered Products. If, after the refund is issued, the shipment is nevertheless delivered to the Customer, the Customer must promptly notify customer service at support@maxstyle.it or through the other contact channels indicated on the Site and to be agreed with the Seller, alternatively, return the Products, which will be done at the Seller’s expense and according to the instructions provided by them, or pay the corresponding price.
10.12. At the time of delivery, the Customer is invited to check the external condition of the package. If the packaging is damaged, tampered with, wet, opened, or visibly altered, the Customer is invited to accept it with a specific reservation, indicating the reason, or to refuse delivery, and to promptly inform the Seller. This recommendation does not limit the Consumer’s right of withdrawal or statutory warranty of conformity.
10.13. If the Customer notices tampering, delivery to an unauthorized person, partial loss, or damage that is not immediately apparent, they are invited to contact customer service without delay and to keep the packaging, labels, photographs, and any useful documentation.
11. CONSUMER RIGHT OF WITHDRAWAL
11.1. The Customer Consumer has the right to withdraw from the contract concluded with the Seller, without providing any reason and without penalty, within fourteen days from the day on which the Customer or a third party designated by them, other than the carrier, takes physical possession of the Products.
11.2. In the case of an order for multiple Products delivered separately, the period begins on the day on which the Customer or a third party designated by them, other than the carrier, takes physical possession of the last Product. In the case of delivery of a Product consisting of multiple batches or pieces, the period begins on the delivery of the last batch or piece.
11.3. To exercise the right of withdrawal, the Customer must inform the Seller of their decision by making an explicit declaration before the expiration of the withdrawal period.
11.4. The Customer may exercise the right of withdrawal using the online procedure made available on the Site. If they made the purchase using a Shopify account, the Customer can access their account, view the section relating to orders placed, select the order in question, and indicate the Product or Products for which they intend to exercise the right of withdrawal, following the displayed instructions. The procedure allows the Customer to check the details of the order and the selected Products and to expressly confirm their decision to withdraw. For purchases made without an account, or if the Customer does not wish to use the personal area, the Customer retains the option to exercise the right of withdrawal by making any other explicit declaration of their decision to withdraw from the contract, including by using the Standard Form attached to these Terms or by sending a communication to support@maxstyle.it or to the other contact details indicated by the Seller. In such a case, the Customer must provide at least their name, contact details, order number, the Products for which they intend to withdraw, and an email address for confirmation.
11.5. The online withdrawal function is made available for the entire period during which the right may be exercised and allows the Customer to provide or confirm the information necessary to identify the Customer, the order, and the Product or Products for which they intend to withdraw, as well as the electronic contact details at which to receive the corresponding confirmation. Before definitively submitting the request, the Customer must expressly confirm the withdrawal using the “Confirm withdrawal” function or other equivalent and unambiguous wording. Following confirmation, the Seller will send the Customer, without undue delay, a receipt notice on durable media containing the content of the request and the date and time of its transmission. The right of withdrawal is considered exercised in a timely manner if the corresponding online declaration is transmitted before the expiration of the withdrawal period.
11.6. Once the withdrawal confirmation feature is activated, the Seller will send the Customer, without undue delay, a receipt notice of the withdrawal on durable media, including the content of the request, the date, and the time of its transmission. The right of withdrawal is considered exercised within the timeframe if the declaration is transmitted before the expiration of the withdrawal period.
11.7. The right of withdrawal is excluded in the cases provided for by Article 59 of the Consumer Code, including, but not limited to: products tailored or clearly personalized; sealed products that are not suitable for return for hygiene reasons or reasons related to health protection and that have been opened after delivery; and other cases imperatively provided for by law.
11.8. For intimate Products, swimwear, or similar items, the right of withdrawal may only be exercised if the Products are tried in a manner compatible with the normal verification of the nature, characteristics, and functionality of the goods, without removing any hygiene protections, seals, or protective labels, if present, and without showing signs of use, washing, alteration, odors, stains, or damage. The application of Article 57 of the Consumer Code regarding the Consumer’s liability for the reduction in value of the goods remains unaffected.
11.9. The Customer is solely responsible for any reduction in the value of the Products resulting from handling other than that necessary to establish the nature, characteristics, and functionality of the Products. In the event of excessive handling, the Seller may reduce the refund by an amount corresponding to the reduction in value, providing the Customer with a reasoned explanation.
11.10. The right of withdrawal does not automatically entitle the Customer to a size, color, or item exchange. Any commercial exchanges, if offered by the Seller, will be governed by a separate policy and will not limit the statutory right of withdrawal.
12. RETURN OF PRODUCTS
12.1. The Customer exercising the right of withdrawal must return the Products to the Seller without undue delay and, in any case, within fourteen days from the date on which they communicated their decision to withdraw. The deadline is met if the Customer returns the Products before the expiration of the fourteen-day period.
12.2. The Products must be returned to Calzature Maxstyle Sas di Marzocchi Valeria & C., Via O. Malagodi, 19/A-B, 44042 Cento (FE) – Italy, or to another address communicated by the Seller in the return instructions. Delivery to a physical store is permitted only if provided for and according to the Seller’s instructions.
12.3. Unless otherwise indicated by the Seller or in the event of a non-conforming Product, the direct costs of returning the Products in the event of withdrawal are borne by the Customer. The Customer is invited to use a traceable and adequately insured shipping method, keeping proof of shipping and delivery.
12.4. The Products must be returned intact, clean, and complete with tags, labels, accessories, packaging, dust bags, hangers, garment covers, manuals, and any other item received, to the extent that this is compatible with the normal verification of the goods. The absence or alteration of accessory items may only affect the refund if it results in a reduction in the value of the Product.
12.5. The Seller will refund the Consumer all payments received for the Products subject to withdrawal, including initial standard delivery charges where applicable, without undue delay and, in any case, within fourteen days from the day on which they were informed of the Consumer’s decision to withdraw. The Seller may withhold the refund until they have received the Products or until the Consumer has proven that they have returned them, whichever occurs first.
12.6. The refund will be issued using the same payment method the Customer used for the initial transaction, unless the Customer has expressly agreed to a different method and provided that this does not incur any costs for the Customer. The Seller may not replace the monetary refund with vouchers, store credit, or discount codes without the Customer’s consent.
12.7. The Seller is not required to refund additional costs resulting from the Customer’s choice of a delivery method other than the less expensive standard delivery offered by the Seller, nor customs duties, import taxes, customs charges, banking fees, or other amounts not collected by the Seller, unless otherwise imperatively provided by law.
12.8. In the case of an order paid by bank transfer, the refund will be issued by bank transfer to the account specified by the Customer. To this end, the Customer must provide a valid IBAN registered in their name or otherwise attributable to the person who made the payment, as well as any information reasonably necessary to process the refund. The Seller is not responsible for delays resulting from the communication of inaccurate, incomplete, or outdated banking details.
12.9. If the Customer does not comply with the return deadlines or methods, or returns Products that are not intact, have been used beyond what is necessary, damaged, washed, altered, or missing essential items, the Seller may refuse the withdrawal in cases permitted by law or reduce the refund by an amount corresponding to the reduction in value, providing the Customer with a reasoned explanation.
12.10. In the event of a refusal to accept the return or a reduction of the refund, the Customer may request the return of the Product at their own expense within a reasonable timeframe indicated by the Seller. If no response is received, the Seller may retain the Product in accordance with applicable regulations and the rules of good faith.
13. STATUTORY WARRANTY
13.1. Products sold to Consumer Customers are covered by the legal guarantee of conformity provided for by Articles 128 et seq. of the Consumer Code. The Seller is liable to the Consumer for any lack of conformity existing at the time of delivery and which manifests within two years from that time, within the limits and according to the conditions provided by law.
13.2. The action to assert defects not deliberately concealed by the Seller expires, in any case, within twenty-six months from the delivery of the goods. The Consumer is not required to report the defect within two months from its discovery, as this provision is no longer consistent with current regulations.
13.3. A Product is in conformity with the contract when it meets the subjective and objective requirements of conformity provided by law, including description, type, quantity, quality, functionality, compatibility, interoperability, suitability for habitual uses, presence of accessories and instructions, as well as the usual quality and characteristics of goods of the same type that the Consumer can reasonably expect.
13.4. In the event of a lack of conformity, the Consumer has the right to restore conformity through repair or replacement, free of charge, unless the chosen remedy is impossible or imposes disproportionate costs on the Seller compared to the other remedy. In the cases provided by law, the Consumer may obtain a proportional price reduction or the termination of the contract.
13.5. The Consumer who detects a lack of conformity is invited to promptly contact customer service at support@maxstyle.it or through the other contact channels indicated on the Site, describing the defect and attaching, where useful, photographs, order number, proof of purchase, and any element necessary for the assessment.
13.6. Upon receipt of the report, the Seller will provide instructions for the verification of the Product and, if necessary, for its return. In the event of a Product that is actually non-conforming, the costs necessary to make the goods conform, including shipping, transport, labor, and material costs, are borne by the Seller within the limits provided by law.
13.7. The Seller may request photographic evidence or preliminary information before authorizing the return of the Product, provided that this does not make the exercise of the Consumer's rights excessively burdensome or impossible.
13.8. Defects resulting from improper use, negligence, normal wear and tear, failure to follow washing, care, or maintenance instructions, unauthorized interventions, accidental damage caused by the Customer or third parties, as well as natural or intentional characteristics of the material or workmanship correctly described at the time of purchase, are excluded from the legal guarantee.
13.9. If, following verification, the reported defect does not exist or is attributable to the Customer or to improper use of the Product, the Seller will communicate the outcome of the verification and the methods for returning the Product to the Customer. In such a case, reasonable costs incurred may be charged to the Customer, within the limits permitted by law and after prior notification.
13.10. For Customers who do not have the status of Consumers, where the order is exceptionally accepted by the Seller, the guarantees provided by the civil code apply, including Articles 1490 et seq., unless otherwise agreed in writing. The non-consumer buyer must report defects within the legal time limits.
14. EXCHANGES AND RETURNS
14.1. The Seller is not obliged to offer exchanges for size, color, model, or item beyond what is provided by law regarding withdrawal and the legal guarantee. Any commercial exchanges will only be possible if expressly provided for on the 'Returns and Exchanges' page or in another policy on the Site.
14.2. If the Seller intends to offer commercial exchanges, the relevant policy must indicate terms, conditions, costs, stock availability, operating methods, any exclusions, and the relationship with the legal right of withdrawal. In the absence of an express policy, the exercise of the right of withdrawal entitles the Customer to a refund according to the law, but not to an automatic exchange of the Product.
14.3. Any commercial policy more favorable to the Customer does not limit or replace the mandatory Consumer rights provided by the Consumer Code.
15. CUSTOMER SERVICE
15.1. The Customer may contact the Seller for information about Products, orders, payments, shipping, returns, withdrawal, and the legal guarantee by writing to support@maxstyle.it or through the other contact channels indicated on the Site or using the additional channels indicated on the Site.
15.2. The Seller will respond to complaints diligently and within reasonable times, taking into account the complexity of the request, the need to obtain information from couriers, payment providers, the warehouse, physical stores, manufacturers, or distributors, and any mandatory terms that apply.
15.3. Communications sent by the Seller to the email address provided by the Customer at checkout are considered validly delivered, except in the event of an error attributable to the Seller. The Customer is required to also check spam folders, promotions, or junk mail.
16. PROCESSING OF PERSONAL DATA
16.1. Users' and Customers' personal data are processed according to what is indicated in the Privacy Policy available on the Site, issued pursuant to Regulation (EU) 2016/679, Legislative Decree 196/2003 as amended, and applicable regulations.
16.2. The use of Shopify, payment providers, couriers, anti-fraud tools, communication services, return apps, analytics tools, marketing automation, and other technical integrations may involve the processing of personal data by third parties, according to the privacy roles and notices indicated in the Privacy Policy.
16.3. For information on the processing of personal data and the exercise of privacy rights, the Customer may consult the Privacy Policy or contact the Seller at the addresses indicated therein.
17. LIMITATIONS OF LIABILITY
17.1. Nothing in these Terms limits or excludes the mandatory Consumer rights provided by the Consumer Code, product safety regulations, personal data protection regulations, or other applicable mandatory provisions.
17.2. The Seller is not liable for delays or failures to perform due to force majeure or events beyond reasonable control, such as natural disasters, fires, floods, epidemics, acts of authority, strikes, interruptions of logistics, customs, energy, or communication services, widespread malfunctions of networks, platforms, payment systems, or couriers, notwithstanding the protection of the Consumer in the event of non-delivery or subsequent impossibility.
17.3. The Seller is not liable for service interruptions, content, contractual conditions, or personal data processing attributable to websites, platforms, payment providers, wallets, social networks, authentication systems, or third-party services not directly controlled by the Seller, except as mandatorily provided by law.
18. APPLICABLE LAW AND COMPETENT COURT
18.1. These Terms and contracts concluded through the Site are governed by Italian law, without prejudice to the application of mandatory Consumer protection rules that may be provided by the law of the Consumer's country of habitual residence.
18.2. For any dispute relating to the interpretation, performance, or termination of these Terms or contracts concluded through the Site with Consumer Customers, the court of the Consumer's place of residence or domicile shall have jurisdiction, if located in the territory of a member state of the European Union, unless otherwise mandatorily provided.
18.3. For disputes with non-Consumer Customers, where the order is exceptionally accepted, the Court of Bologna shall have exclusive jurisdiction, unless otherwise mandatorily provided.
18.4. The Consumer may resort to alternative dispute resolution (ADR) bodies in consumer matters that may be competent, according to applicable regulations. Unless required by law or voluntarily agreed to by the Seller, the Seller is not required to participate in ADR procedures and will assess eventual participation on a case-by-case basis.
19. MODIFICATION OF TERMS
19.4. The Seller may modify these Terms at any time. Modifications are effective from the date of publication on the Site and apply to orders sent after such publication.
19.5. Orders already sent before the modification remain governed by the Terms in effect at the time the order was sent, unless the modification is imposed by mandatory regulations applicable even to ongoing relationships or is more favorable to the Customer and accepted by the Seller.